FAQ
Have questions about ZAANHA? Please check our FAQ…
[wpanchor id=”shipping”]SHIPPING
Can I get free shipping?
All domestic orders are shipped via USPS at no charge to you. If you require an overnight shipment, there will be a charge. There is a charge for international orders.
When will my order ship?
Orders ship within 48 hours of receipt. If there is a delay beyond this time, we will advise you.
How will my order ship and how much will I be charged?
All domestic orders are shipped via USPA at no charge to you. If you require an overnight shipment, there will be a charge. There is a charge for international orders.
What shipping services do you offer and what is the transit time?
We ship via USPS for orders shipped within the United States and FedEx for international orders. Tracking numbers are provided via an automatically generated email after your order is shipped.
Will you give me a tracking number?
Yes. Tracking numbers are provided via an automatically generated email after your order is shipped.
How can I determine when an item will ship before I order it?
Orders ship within 48 hours of receipt. If there is a delay beyond this time, we will advise you.
Can ZAANHA ship to PO boxes or APO/FPO address?
Yes.
Do you ship internationally?
Yes.
How much does International Shipping cost?
International shipping rates are a flat $19.95 per item.
Can I change the shipping address for one of my orders?
Yes. Send us an email customerservice@zaanha.com
[wpanchor id=”your-order”]YOUR ORDER
Can I get a coupon code?
If we are running a promotion, you can enter a coupon code during checkout. To learn more about our promotions, sign up for our newsletter.
How do I check my order status?
Send an email to us at customerservice@zaanha.com
Can I change the shipping address for one of my orders?
Yes, contact us at customerservice@zaanha.com
How do I cancel my order?
If the order hasn’t been sent, you can send us an email to customerservice@zaanha.com canceling your order.
[wpanchor id=”payment-information”]PAYMENT INFORMATION
How do I pay for my ZAANHA purchase?
You can pay by credit card, Pay Pal or by check. Please note, that your check will have to clear our bank before your order is shipped.
Can I use PayPal?
Yes.
Is it safe to use my credit card or debit card on ZAANHA?
Yes, all of our transactions are processed over a secure SSL.
When do I get charged for my purchase?
At the time you place your online order.
Why was my credit card declined?
Either the incorrect number was entered or the credit limit was exceeded. Please contact your bank or credit provider for more information.
Does ZAANHA charge sales tax?
Yes. For Connecticut and New York State customers
Do you accept international credit cards?
Yes
[wpanchor id=”exchanges-returns”]EXCHANGES & RETURNS
What is the ZAANHA Return Policy?
All items can be returned for an exchange or refund within 35 days of the original shipment date from ZAANHA as long as they are unworn, unused and have the original tags.
How do I make a return?
Package the item and return it to ZAANHA at 200 Brick School Rd., Warren, CT 06754
How do I know the status of my return?
As long as you include tracking on your return you can see when ZAANHA receives the item.
Does ZAANHA pay for return shipping?
No.
Does ZAANHA pay for return shipping for international orders?
No.
Will you accept my return late if it’s delayed by weather-related issues?
Returns are accepted within 35 days of the original shipment date from ZAANHA.
How long does it take to see my return credit in my account?
We credit all returns within 24-48 hours of receiving the item.
Does ZAANHA offer exchanges?
Yes. If the item has the original tags, has not been worn and is in the same condition as shipped, we are happy to make an exchange. Please contact customer service at customerervice@zaanha.com with the details of the item you would like to return as well as the new item you wish to order.
[wpanchor id=”trunk-shows”]TRUNK SHOWS
How does a ZAANHA trunk show work?
Contact Wendy Summer at wendy@zaanha.com for details or see our Trunk Show page. To learn more about our shows, sign up for our newsletter.
How often are the shows held?
Shows are held throughout the year – check our trunk show schedule or sign up for our emails.
How long does each show last?
1-2 days
[wpanchor id=”contact”]CONTACT
How do I contact you?
You can contact us by phone – 860.868.1976, email – info@zaanha.com or mail – 200 Brick School Rd., Warren, CT 06754
Do you have a phone number?
Yes – 860.868.1976
[wpanchor id=”customer-service”]CUSTOMER SERVICE
How can I contact ZAANHA with questions about my order, shopping, or the ZAANHA Fund?
You can contact by email – customerservice@zaanha.com or by phone – 860.868.1976 with any questions or concerns you may have.